Delivery Information
CLICK HERE FOR OUR GUIDE
ON HOW TO FIND
your key or lock number:
ON HOW TO FIND
The key number can be found on the head of the key or the face of the lock. Visit our FAQ section for further information.
The key number will be between 4 and 6 digits.
The lock number will be between 4 and 6 digits.
Lowe & Fletcher replacement key delivery times
Thank you for visiting Lowe & Fletcher replacement keys. Please find below details regarding our general delivery information. Please check your email order confirmation for specific delivery information or read our Terms and Conditions.
Delivery Updates
We're working as hard as possible to deliver your order on time, but unfortunately there may be some disruption to our next day service. We will do our best to get your order despatched as quickly as possible. Thank you for your understanding.
Delivery confirmation and order tracking
You will receive an email notification once your order has been despatched. All orders are sent using the Royal Mail 1st class mail service so no tracking information is available.
If you have chosen the Royal Mail signed for 1st class or Royal Mail special delivery guaranteed services you will receive an email with your tracking number which you can view on the Royal Mail website.
Postage services and rates
Postage is based on the weight of the keys in your order. This will be calculated at checkout. Guide pricing can be found below:
| 1st Class Standard | 1st Class Signed For | Guaranteed by 1pm |
| >100g £1.08 | >100g £2.29 | >100g £7.68 |
| >250g £1.43 | >250g £2.64 | 101 – 500g £8.16 |
| >500g £1.91 | >500g £3.12 | 501g – 1kg £9.65 |
International orders and delivery
We currently do not receive orders online for custmers outside of the U.K. Please call our sales office on +44 (0) 121 505 0400 for all orders outside of the U.K.