Delivery Information

The key number can be found on the head of the key or the face of the lock. Visit our FAQ section for further information.

key number

The key number will be between 4 and 6 digits.

lock number

The lock number will be between 4 and 6 digits.

Lowe & Fletcher replacement key delivery times

Thank you for visiting Lowe & Fletcher replacement keys. Please find below details regarding our general delivery information. Please check your email order confirmation for specific delivery information or read our Terms and Conditions.


Delivery lead times

We aim to process and despatch all orders, placed before 2pm, on the same working day. Please Note: Not all keys are available on this service, see the table below for further information.

Orders are not processed or despatched on weekends or holidays.

Unless requested at checkout, all keys are despatched using the Royal Mail 1st class mail service which aims to deliver the next working day including Saturdays (please visit Royal Mail website for exceptions to this service).


Delivery confirmation and order tracking

You will receive an email notification once your order has been despatched. All orders are sent using the Royal Mail 1st class mail service so no tracking information is available.

If you have chosen the Royal Mail signed for 1st class or Royal Mail special delivery guaranteed services you will receive an email with your tracking number which you can view on the Royal Mail website.


Postage services and rates

Postage is based on the weight of the keys in your order. This will be calculated at checkout. Guide pricing can be found below:

1st Class Standard 1st Class Signed For Guaranteed by 1pm
 >100g £1.08  >100g £2.29  >100g £7.68
 >250g £1.43  >250g £2.64  101 – 500g £8.16
 >500g £1.91  >500g £3.12  501g – 1kg £9.65


International orders and delivery

We currently do not receive orders online for customers outside of the U.K. Please call our sales office on +44 (0) 121 505 0400 for all orders outside of the U.K. 


18 Series 28 Series 31 Series 31-33 Series 35 Series 36-38 Series 37 Series 64 Series 66-67 Series 85 Series 85-87 Series 92 Series 95-97 Series 99 Series AA, AB Series Bitted Window Lock Key Budget Window Lock Key G Series HM Series
40 Series 41 Series 42 Series 43 Series 49 Series 55 Series 57 Series FFE Series FS Series
93 Series Coinlock ZA, ZE, ZG, ZL Series ZC Series