Terms & Conditions


For all orders placed before 2pm. Keys are despatched via First Class Post. Not all keys are available on this service, please see Delivery Information.
delivery truck

Website Terms of Use

Legal Notices
Terms of Use
Welcome to this Lowe & Fletcher Ltd website.  By visiting you accept and agree to the following terms. 

This website is managed and operated by Lowe & Fletcher Ltd from the United Kingdom.  It is governed and is in compliance with English law.  If you access this site from outside of the United Kingdom, you do so on the understanding that we are not responsible for specific compliance and applicable local laws or any liability arising in respect of those laws.  English Law and English Courts have exclusive jurisdiction. 

The site and all copyright contained within it is owned by Lowe & Fletcher Ltd and any of its legal entities unless stated otherwise.  You can print off or download one copy of such material for your personal use.  Lowe & Fletcher Ltd should always be acknowledged as the source and owner of the material.  The materials should not be reproduced, copied, published or transmitted, modified or distributed in any way without the prior written consent of Lowe & Fletcher Ltd.

The content of the website and materials may not be copied for commercial use.

If you have any specific requests regarding copyright please contact the Group Marketing Department of the Lowe & Fletcher Group.

All trademarks on this website, unless otherwise stated are subject to trademark rights for Lowe & Fletcher Ltd and its companies. This applies to brands, logos and emblems. 

Accuracy and Amendments 
This is a dynamic website and it is our intention to update the content regularly and with the greatest degree of accuracy. We reserve the right to edit, change or delete any material from the site. Visitors to the site our bound by any such revision and it is recommended you visit this page to review our terms each time you visit the site.

Every effort is made to include accurate and current information on the site.  However, we cannot make any guarantees or assume any responsibility for any errors, omissions, completeness or accuracy on the site. 

Viruses and Hacking 
You must not misuse the Lowe & Fletcher Ltd website by knowingly introducing viruses, Trojans, worms, logic bombs or other materials or actions which are malicious or technologically harmful. You must not attempt to gain unauthorised access to the website or the server on which the website is stored or associated server, computer or databases connected to the website.  You must not attack the website via a denial-of-service attack or a distributed denial-of-service attack. 

Any breach of the above provision by visitors to the site is a criminal offence under the Computer Missue Act 1990.  Any such breach we will report to the relevant law enforcement authorities and we will fully cooperate with those authorities in disclosing your identity. If you breach these provisions your right to use the website will cease immediately. 

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or any other harmful material that may infect your computer equipment, computer programs, data or materials due to using our website or to your downloading of any materials posted on it or on any linked websites.  

Linking to Lowe & Fletcher Group Websites
You can link to our home page, providing you do so in way that is fair and legal and does not damage our reputation or take advantage of it.  You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.  You may not create a link from a website which is not owned by you.

The website can only be linked to the home page.  We reserve the right to withdraw linking permission without any notice. 

Links from Lowe & Fletcher Group websites
From this site links can be made to other websites of the Lowe & Fletcher Group and external sites.  Any external sites are completely independent of this site and Lowe & Fletcher Group sites.  We accept no responsibility for and do not endorse the content of these websites.  Other Lowe & Fletcher Group websites have their own terms of use and disclaimers.

All implied warranties are excluded to the fullest extent permitted by English law.  In using this site you agree not rely on any information contained in it.  Under no circumstances shall we be liable for any direct, incidental, special, consequential, indirect loss or damages that result from using material on this site or any website linked to the site or service offered on the site. 

Privacy Policy 
The Lowe & Fletcher Group takes the protection of personal data very seriously and this privacy policy outlines the measures we undertake to protect all visitors to our site: 

You do not need to give any personal information to access the Lowe & Fletcher Ltd website without telling us who you are ensuring you of total anonymity. 

We only collect data like the name of your internet service provider (IP address), the web page your visit originated from, the date and time of your visit, the web pages visited and time spent on each page.  This information is purely for statistical purposes and helps us measure the success of our website, enabling us to improve and update the site.  Any such information is gathered globally and not individually.  This information is not linked to any identifying personal information about you and is totally anonymous. 

We do not collect any personal information other than that which is submitted to us through online forms or via the email contact details provided. Any information sent via email is only used for the purpose of which it was sent and will never be released to any third parties.

If you have any further questions regarding our Privacy Policy please contact the Lowe & Fletcher Group.

The Lowe & Fletcher Ltd website employs Cookies to enhance your visit and use of our website.  A Cookie is a small data file which is stored on your computer or devices hard drive the first time you visit our site and enables our systems to recognise your device on return visits.

Most browsers are configured to accept cookies automatically.  However, you can configure your browser to reject cookies or display them for you to accept on visiting the website for the first time.

If you have enabled Cookies in your browser on visiting our website, this indicates that you want the best experience on using our site and you agree to the use of cookies.

Terms and Conditions of Supply

Please read the following important terms and conditions before you order from our website.

Summary of some of your key rights if you are a consumer:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods you're entitled to the following:

up to 30 days: if your goods are faulty, then you can get a refund.
up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

This information summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

your legal rights and responsibilities
our legal rights and responsibilities, and
certain key information required by law
In this contract:

We, us or our means "Lowe & Fletcher Ltd" (registered under company number 01269006 in England and Wales), and
You or your means the person using our site to buy goods advertised on the site from us
If you don't understand any of this contract and want to talk to us about it, please contact us by e-mail: [email protected] 

Note in particular:

You agree that we will not be responsible for any losses if goods are lost or otherwise not delivered by the chosen courier, if we have sent them to the correct address.

1. Introduction

1.1 If you buy goods on our site you agree to be legally bound by this contract. If you do not agree with any of the terms in this contract, you will not be allowed to order any goods from our site.
1.2 When buying any goods, you also agree to be legally bound by:
1.2.1 our Website Terms of Use;
1.2.2 extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. This will not affect any orders you have already placed.
All these documents form part of this contract as though set out in full here.

2. Information we give you

2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain important information before a legally binding contract between you and us is made. If you want to see this information, please:

2.1.1 read the "FAQ" section of our site;
2.1.2 read the Confirmation Email (see clause 3.2.3)
2.1.3 contact us directly
2.2 This important information we give you by law forms part of this contract (as though it were set out in full here).
2.3 If we have to change any important information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3. Ordering goods from us

3.1 Below, we set out how a legally binding contract between you and us is made.
3.2 You place an order on the site by proceeding through the Checkout process on our site. Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it to us.
3.2.1 When you place your order at the end of the Checkout process;
3.2.2 We may contact you to say that we do not accept your order. This is typically for the following reasons:
(a) the goods are unavailable
(b) we cannot authorise your payment
(c) we are not allowed to sell or send the goods to you
(d) you have ordered too many products
(e) there has been a mistake on the pricing or description of the goods). At this point:
3.2.3 We will only accept your order when we email you to confirm this (Confirmation click on the Order and Pay button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
(a) a legally binding contract will be in place between you and us, and
(b) we will dispatch the goods to you
3.3 If you are under the age of 18 you may not buy any goods from the site.

4. Right to cancel this contract - consumers only

4.1 If you are a consumer, you have the right to cancel this contract within 14 days without giving any reason.
4.2 If you have the right to cancel, the cancellation period will expire after 14 days from the day the goods are delivered to you.
4.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, email). 
4.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5. Effects of cancellation

5.1 If you exercise the right you have as a consumer to cancel this contract as set out above in section 4, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
5.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
5.3 We will make the reimbursement without undue delay, and not later than:
5.3.1 30 days after the day we received back from you any goods supplied, or
5.3.2 (if earlier) 30 days after the day you provide evidence that you have returned
5.3.3 if there were no goods supplied, 30 days after the day on which we are informed
5.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5.5 If you have received goods:
5.5.1 you shall send back the goods without undue delay and in any event not later than the goods, or about your decision to cancel this contract 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired
5.5.2 you will have to bear the cost of returning the goods
5.5.3 you will be liable for any diminished value of the goods resulting from their handling (other than what is necessary to establish the nature, characteristics and functioning of the goods). We will deduct any such sums from the amount we reimburse you.

6. Delivery

6.1 We will dispatch your goods promptly using our allocated courier.
6.2 If something happens which:
6.2.1 is outside of our control, and
6.2.2 affects the estimated date of delivery we will let you have a revised estimated date for delivery of the goods.
6.3 Delivery of the goods will take place when they are delivered to the address that you gave to us.
6.4 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
6.4.1 let you know
6.4.2 cancel your order, and
6.4.3 give you a refund
6.5 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
6.6 We may deliver your goods in instalments, if you order more than one.

7. Payment

7.1 We accept payment via Worldpay.
7.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third-party gains unauthorised access to any information that you give us.
7.3 Your credit card or debit card will only be charged when the goods are ordered. If we cannot supply you with the goods that you ordered, we will initiate a refund you as soon as possible and in any event within 7 days.
7.4 All payments by credit card or debit card need to be authorised by the relevant card issuer.
7.5 Nothing in this clause affects your legal rights to cancel the contract during the "cooling off" period under Clauses 4 and 5.
7.6 Delivery is charged separately from the price of the goods and will be specified in the Checkout process.

8. Nature of the Goods

8.1 If you are a consumer, the Consumer Rights Act 2015 gives you certain legal rights (also known as "statutory rights"), for example, the goods:
8.1.1 are of satisfactory quality
8.1.2 are fit for purpose
8.1.3 match the description, sample or model.
8.2 We must provide you with goods that comply with your legal rights.
8.3 While we try to make sure that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use

9. Faulty Goods

9.1 Your legal rights under the Consumer Rights Act 2015 (also known as "statutory rights"), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
9.1.1 contact us directly
9.1.2 visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06
9.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as "statutory rights"). You may also have other rights in law.
9.3 Please contact us directly, if your goods are faulty and you want:
9.3.1 us to repair the goods
9.3.2 us to replace the goods
9.3.3 a price reduction
9.3.4 a refund

10. Limit on our responsibility to you

10.1 If you are a consumer this clause 10.1 applies to you:
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
10.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed
(b) that were not caused by any breach on our part (for example, we will not bear losses arising due to the actions of a courier).
10.1.2 business losses.
10.2 If you are a business the remainder of this clause 10 apply to you:
Nothing in these Conditions shall limit or exclude our liability for:
10.2.1 death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
10.2.2 fraud or fraudulent misrepresentation;
10.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979;
10.2.4 defective products under the Consumer Protection Act 1987.
10.3 Subject to clause 10.2:

10.3.1 We shall under no circumstances whatever be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with this contract; and
10.3.2 Our total liability to you in respect of all other losses arising under or in connection with any order you place under this contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the products in respect of which the liability arises.

11. Disputes

11.1 We will try to resolve any disputes with you quickly and efficiently.
11.2 If you are unhappy with:
11.2.1 the goods
11.2.2 our service to you
11.2.3 any other matter
please contact us as soon as possible.
11.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you, and you may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the "Your Europe" portal: http://ec.europa.eu/consumers/odr/.
11.4 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract
11.5 Relevant United Kingdom law will apply to this contract
12 Third party rights
12.1 No one other than a party to this contract has any right to enforce any term of this contract